In the case of malfunction, goods can be returned for servicing. Goods must be returned in their original packaging. You will be required to ensure the Goods are packaged securely and protected in transit. Shipping costs will be covered by the sender. We do not accept liability for goods that are not returned via the shipping method specified by us. The customer must bear costs for shipping the timepiece to us.
Before sending any timepiece to us, contact us to info[@]retouret.ch for detailed instructions about how to send us back any timepiece.
If you would like to have your watch serviced, please email us to discuss our Service & Repair options. We will get back to you as quickly as possible with the next steps.